Privacy Policy

PRIVACY POLICY

Last Updated: November 10, 2026

1. INTRODUCTION

Welcome to NUTRIAI LTD.

NUTRIAI LTD ("Company", "we", "us", or "our") is committed to protecting the privacy and personal information of customers and visitors who access our website.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, purchase products, communicate with us, or use our services.

This policy applies to our online store, which offers physical products, digital products, downloadable content, educational materials, and related services.

By using our website, you acknowledge that you have been provided with this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect personal information when you visit our website, place an order, subscribe to communications, or contact customer support.

2.1 Personal Information You Provide

This may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Account registration details
Order and purchase information
Customer service communications
Product reviews and feedback
Marketing preferences

2.2 Payment Information

When you make a purchase, payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment provider, this information may include payment card details, billing information, and transaction verification data.

NUTRIAI LTD may receive payment confirmations, transaction references, and limited payment information necessary to manage orders and refunds.

We do not intentionally store complete payment card numbers or card security codes on our own website servers.

Payment service providers handle payment information according to their applicable security standards and privacy policies.

2.3 Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referral sources
Date and time of visits
Approximate geographic location derived from technical information
Website interaction data
Cookie identifiers and similar online identifiers

This information helps us operate, secure, analyse, and improve our website.

2.4 Digital Product Information

When purchasing digital products, we may process information related to:

Purchased digital content
Download access
Order confirmation
Digital delivery status
Download-related technical errors
Customer support requests

Where necessary, this information is used to fulfil purchases and resolve access problems.

3. HOW WE USE PERSONAL INFORMATION

NUTRIAI LTD may use personal information for the following purposes:

Order Processing and Fulfilment

To process payments, confirm purchases, prepare shipments, deliver physical products, and provide access to digital products.

Customer Support

To respond to enquiries, manage complaints, process refunds, and resolve order or delivery issues.

Website Operations

To maintain website functionality, manage customer accounts, diagnose technical problems, and improve the shopping experience.

Fraud Prevention and Security

To identify suspicious transactions, protect customer accounts, prevent misuse, and maintain the security of our systems.

Marketing and Communications

To send promotional messages, product announcements, and special offers where permitted by applicable law.

Analytics and Business Improvement

To understand website performance, evaluate customer interactions, and improve our products and services.

Legal Compliance

To maintain necessary business records, comply with tax and accounting requirements, and respond to lawful requests from competent authorities.

4. LEGAL BASES FOR PROCESSING PERSONAL DATA

Where UK GDPR or EU GDPR applies, we process personal data only where an appropriate legal basis exists.

These bases may include:

Contractual Necessity

Processing information necessary to fulfil customer orders, deliver products, provide digital content, and manage contractual obligations.

Legal Obligations

Processing information necessary to comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests

Processing necessary for legitimate business interests, such as website security, fraud prevention, customer service improvement, and certain operational analytics, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where required, we request consent for activities such as non-essential cookies, certain marketing communications, and other processing that relies on consent.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, improve performance, and understand visitor interactions.

These may include:

Essential Cookies

Necessary for core website functions, including shopping carts, checkout processes, authentication, and security.

Analytics Cookies

Used to understand how visitors interact with our website and identify opportunities for improvement.

Preference Cookies

Used to remember certain customer preferences and website settings.

Advertising and Marketing Cookies

Where implemented, these may help measure advertising performance, understand campaign effectiveness, and display relevant advertisements.

Where legally required, non-essential cookies and similar technologies will be used only after obtaining valid consent.

Customers may manage cookie preferences through available website controls and browser settings.

Further information about the specific cookies we use, their providers, and retention periods should be provided through our cookie notice or preference centre.

6. MARKETING COMMUNICATIONS

NUTRIAI LTD may send customers promotional emails, newsletters, product announcements, and special offers where permitted by applicable law.

Marketing communications may be based on consent or another applicable lawful basis.

Customers can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting:

admin@nutriailtd.store

We will respect applicable marketing preferences and opt-out requests.

Transactional communications, such as order confirmations, delivery notifications, and important service messages, may still be sent when necessary.

7. SHARING PERSONAL INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

E-Commerce Platform Providers

Our website may use Shopify and associated e-commerce infrastructure to provide online store functionality, order management, and checkout services.

Payment Service Providers

Payment processors may receive information necessary to authorise payments, prevent fraud, and manage refunds.

Shipping and Logistics Providers

Delivery companies may receive customer names, shipping addresses, and contact details necessary to fulfil physical orders.

Digital Delivery Providers

Where applicable, digital content delivery platforms may process information needed to provide purchased downloads or access to digital products.

Website Analytics and Advertising Providers

Where implemented and legally permitted, analytics and advertising services may process website usage information and online identifiers.

Professional Advisers

Accountants, legal advisers, and other professional service providers may receive information where necessary for legitimate business and legal purposes.

Public Authorities

We may disclose information where required by applicable law, a valid legal process, or a lawful request from a competent authority.

We do not sell customer contact lists to data brokers.

Any disclosures of personal information for targeted advertising or other purposes subject to specific privacy laws will be handled in accordance with applicable notice, consent, and opt-out requirements.

8. INTERNATIONAL DATA TRANSFERS

NUTRIAI LTD is registered in the United Kingdom and may use service providers that process personal information in other countries.

Personal information may therefore be transferred to or accessed from jurisdictions outside the United Kingdom or European Economic Area.

Where applicable data protection law requires safeguards for international transfers, we will use an appropriate transfer mechanism.

These safeguards may include adequacy regulations or decisions, approved contractual clauses, or other legally recognised protections.

Customers may contact us for further information about applicable transfer safeguards.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods depend on the nature of the information and the purpose for which it is processed.

For example:

Order and transaction records may be retained to comply with tax, accounting, and legal obligations.
Customer support records may be retained for an appropriate period to resolve enquiries and disputes.
Marketing information may be retained until consent is withdrawn, an objection is made, or the information is no longer needed.
Technical and analytics information may be retained according to operational requirements and applicable provider settings.

When personal information is no longer required, we will delete, anonymise, or securely dispose of it, unless continued retention is legally necessary.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure website connections
Access restrictions
Account authentication
Secure payment processing
Appropriate service-provider security controls
Monitoring and prevention of unauthorised activity

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we identify a personal data breach, we will assess and fulfil applicable notification obligations.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the following rights:

Right of Access

Request access to personal information held about you.

Right to Rectification

Request correction of inaccurate or incomplete personal information.

Right to Erasure

Request deletion of personal information in circumstances where applicable law provides this right.

Right to Restrict Processing

Request restrictions on certain processing activities.

Right to Data Portability

Request personal data in a structured, commonly used, machine-readable format where applicable.

Right to Object

Object to certain processing activities, including direct marketing.

Right to Withdraw Consent

Withdraw consent where processing is based on consent.

Rights Relating to Automated Decision-Making

Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise your rights, contact:

admin@nutriailtd.store

We may request reasonable information to verify your identity before responding.

We will respond within the timeframe required by applicable law, generally within one month for requests governed by UK GDPR, subject to lawful extensions.

You also have the right to complain to an applicable data protection supervisory authority.

In the United Kingdom, the relevant authority is the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

12. CHILDREN'S PRIVACY

Our website and services are intended for adults.

We do not knowingly collect personal information directly from children under 18 for the purpose of providing customer accounts or accepting purchases.

If we become aware that we have collected personal information from a child without an appropriate lawful basis, we will take appropriate steps to address the situation.

Parents or legal guardians who believe a child has provided personal information may contact us at admin@nutriailtd.store.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These external websites may operate independently and maintain their own privacy policies.

We encourage customers to review the privacy practices of any third-party website they visit.

NUTRIAI LTD is not responsible for the independent privacy practices of third-party websites outside our control.

14. INTERNATIONAL CUSTOMERS

Our website may be accessible to customers in the United Kingdom, European Union, United States, and other countries.

Additional privacy rights may apply depending on the customer's location.

Where applicable, we will comply with mandatory privacy requirements, including relevant UK, EU, and US state privacy laws.

Customers may contact us to request information about the rights available in their jurisdiction.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business operations, technologies, service providers, or legal obligations.

The updated policy will be published on this page with a revised "Last Updated" date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes to relevant processing activities.

16. CONTACT INFORMATION

For privacy questions, requests concerning personal data, or complaints about our privacy practices, please contact:

NUTRIAI LTD

Email: admin@nutriailtd.store

Website: https://nutriailtd.store

Company Registration Number: 16830207

Registered Office:

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

NUTRIAI LTD is a private limited company incorporated in England and Wales.

End of Privacy Policy