Refund Policy

REFUND & RETURN POLICY

Last Updated: November 10, 2026

Welcome to NUTRIAI LTD.

At NUTRIAI LTD, we are committed to providing a transparent and reliable shopping experience. This Refund & Return Policy explains how cancellations, returns, exchanges, and refunds are handled for physical and digital products purchased through our official website.

Website: https://nutriailtd.store
Customer Support: admin@nutriailtd.store

1. GENERAL REFUND POLICY

NUTRIAI LTD sells both physical products and digital products, including downloadable content, eBooks, guides, and educational materials.

Refund eligibility depends on the type of product purchased, the circumstances of the request, and applicable consumer protection laws.

Nothing in this policy limits or excludes your statutory consumer rights.

2. PHYSICAL PRODUCTS — 14-DAY RETURNS

For eligible physical products purchased online, customers covered by UK consumer cancellation rules have the right to cancel their purchase within 14 days after receiving their order, without providing a reason.

To exercise this right, please email admin@nutriailtd.store within the applicable cancellation period.

After notifying us of cancellation, you must return the relevant products within a further 14 days.

Customers may inspect products as they would in a physical shop. Products should be returned with their accessories and original packaging where reasonably possible.

We may make a lawful deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Missing original packaging alone does not automatically invalidate a statutory return.

Return Procedure

To initiate a return:

1. Email admin@nutriailtd.store with your order number.

2. Identify the products you wish to return.

3. Indicate whether you are exercising a cancellation right or reporting a product issue.

4. Our customer service team will provide the appropriate return instructions and return address.

5. Send the products back within the applicable return period.

Please contact us before shipping a return so that we can provide the correct return destination.

The company's registered office is not necessarily its merchandise returns facility.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Email: admin@nutriailtd.store

Include your order number, a description of the issue, and photographs where available.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include:

• Replacement of the product

• Repair where appropriate

• Partial refund

• Full refund

For UK consumers, faulty or misdescribed goods may qualify for a short-term right to reject within 30 days, with additional repair, replacement, and refund rights available in other circumstances.

We will cover reasonable return costs where required by law for defective, damaged, or incorrectly supplied goods.

4. DIGITAL PRODUCTS — REFUNDS AND CANCELLATIONS

Digital products sold by NUTRIAI LTD may include eBooks, PDF downloads, digital workbooks, templates, guides, and educational materials.

Digital products are generally delivered electronically after payment confirmation.

Immediate Digital Delivery

For UK consumers, the statutory 14-day cancellation right may be lost once digital content begins to be supplied if the customer has:

• Given express consent to begin digital delivery during the cancellation period.

• Acknowledged that beginning delivery will result in the loss of the statutory cancellation right.

• Received the legally required confirmation of that consent and acknowledgement.

Where these legal requirements have been satisfied, we generally do not offer discretionary change-of-mind refunds after digital delivery has begun.

Where the requirements have not been satisfied, the customer's applicable statutory cancellation rights remain in effect.

Digital Product Issues

If you experience any of the following problems, please contact us:

• The download link does not work.

• The purchased file is corrupted or inaccessible.

• You received the wrong digital product.

• The content is materially different from its description.

• The digital product does not meet applicable statutory quality requirements.

We will investigate and provide an appropriate solution, such as a working replacement file, repair, price reduction, or refund, as required by law.

Digital products remain subject to statutory consumer rights regardless of whether they have been downloaded.

5. NON-RETURNABLE PRODUCTS AND EXCEPTIONS

Certain physical products may be excluded from change-of-mind cancellation rights where applicable law permits.

Examples may include:

• Custom-made or clearly personalised products.

• Sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

• Goods that are liable to deteriorate or expire rapidly.

• Other products expressly exempted by applicable consumer law.

These exclusions do not remove statutory rights relating to faulty, damaged, or misdescribed products.

Digital content is subject to the specific cancellation provisions explained in Section 4.

6. RETURN SHIPPING COSTS

For eligible change-of-mind returns, customers are responsible for direct return shipping costs where this responsibility has been clearly disclosed before purchase and applicable law permits it.

For faulty, damaged, or incorrectly supplied products, NUTRIAI LTD will bear reasonable return costs where legally required.

We recommend using a tracked shipping service for returned products.

Customers should retain proof of postage until the return has been resolved.

7. REFUND PROCESSING

Once we have received and assessed your return, or otherwise confirmed your entitlement to a refund, we will process the refund within the applicable legal timeframe.

For eligible UK distance-selling cancellations involving physical goods, refunds will be issued no later than 14 days after we receive the returned goods or receive evidence that they have been sent back, whichever occurs first, where the law permits us to wait for their return.

Where applicable, refunds include the original standard delivery charge. Additional charges for premium delivery options are generally not refundable beyond the standard delivery amount.

Refunds will normally be made using the original payment method unless the customer expressly agrees otherwise.

We do not charge refund administration fees for statutory refunds.

The time it takes for a refunded amount to appear in your account may depend on your bank or payment provider.

8. ORDER CANCELLATIONS

Physical Orders

Customers may request cancellation before an order has been dispatched.

Please contact admin@nutriailtd.store as soon as possible.

If an order has already been dispatched, the applicable cancellation and return procedures will apply.

Digital Orders

Customers may request cancellation before digital content delivery begins.

Once digital delivery has begun, cancellation eligibility depends on the customer's statutory rights and whether the legal requirements for losing the cancellation right have been met.

9. LOST OR UNDELIVERED ORDERS

If your physical order has not arrived within the agreed delivery period, please contact our customer service team.

We will investigate the shipment with the relevant delivery provider.

Where an order is lost or not delivered, customers may be entitled to replacement, cancellation, or refund under applicable law.

NUTRIAI LTD remains responsible for delivery obligations where required by consumer law.

10. INTERNATIONAL ORDERS

NUTRIAI LTD may accept orders from customers outside the United Kingdom.

International orders may be subject to customs procedures, import duties, taxes, and destination-country regulations.

Any applicable charges and responsibilities will be disclosed as required by law.

Refunds and returns for international customers will be handled in accordance with the applicable contractual terms and mandatory consumer protection laws in the relevant jurisdiction.

Customers retain any mandatory consumer rights available in their country of residence.

11. EXCHANGES

If you wish to exchange a physical product, please contact our customer support team.

Exchanges are subject to product availability and applicable consumer rights.

Where a product is faulty or not as described, we will provide the remedies required by law.

For discretionary exchanges, additional delivery charges may apply where clearly communicated and legally permitted.

12. HOW TO CONTACT US

For refund requests, returns, order cancellations, delivery problems, or digital product assistance, please contact:

NUTRIAI LTD

Email: admin@nutriailtd.store

Website: https://nutriailtd.store

Company Registration Number: 16830207

Registered Office:

71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Please include your order number and a brief description of your request so that we can assist you efficiently.

13. CHANGES TO THIS POLICY

NUTRIAI LTD may update this Refund & Return Policy to reflect changes in our business operations, legal requirements, or customer service procedures.

The latest version will be published on our official website.

Changes will not retrospectively remove statutory rights or contractual entitlements relating to previous purchases.

NUTRIAI LTD — Registered in England and Wales, Company Number 16830207.