Terms of Service

TERMS OF SERVICE

Effective Date: November 10, 2026

OVERVIEW

Welcome to NUTRIAI LTD.

This website, https://nutriailtd.store, is owned and operated by NUTRIAI LTD, a private limited company incorporated in England and Wales under company registration number 16830207.

Throughout this website, the terms "we", "us", and "our" refer to NUTRIAI LTD.

NUTRIAI LTD operates an online retail business offering physical merchandise, digital products, educational resources, and related goods and services.

By accessing our website, browsing our products, placing an order, or using our services, you agree to comply with these Terms of Service.

Please read these Terms carefully before using our website.

Business Information

Legal Company Name: NUTRIAI LTD
Company Registration Number: 16830207
Registered Jurisdiction: England and Wales, United Kingdom
Date of Incorporation: 4 November 2025
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Official Website: https://nutriailtd.store
Customer Support Email: admin@nutriailtd.store

SECTION 1 — ONLINE STORE TERMS

By accessing or using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement in your jurisdiction.

You agree not to use our products, website, or services for any illegal or unauthorised purpose.

You must not transmit malicious code, viruses, or any material intended to interfere with the operation of our website.

We reserve the right to suspend or restrict access where reasonably necessary to address fraudulent activity, security threats, or violations of these Terms.

SECTION 2 — GENERAL CONDITIONS

NUTRIAI LTD provides access to its online store and associated services subject to these Terms.

We reserve the right to refuse or cancel orders where reasonably justified, including suspected fraud, payment verification issues, unlawful transactions, or product unavailability.

We may modify, update, or discontinue parts of our website or services, subject to existing contractual obligations and applicable consumer protection laws.

Your use of the website does not grant ownership of any intellectual property belonging to NUTRIAI LTD or its licensors.

SECTION 3 — PRODUCTS AND SERVICES

NUTRIAI LTD offers both physical and digital products.

Physical products may include consumer goods, accessories, lifestyle products, and other merchandise described on our website.

Digital products may include eBooks, downloadable guides, educational resources, digital workbooks, templates, and other electronically delivered content.

We make reasonable efforts to ensure product descriptions, specifications, prices, and images accurately represent the products offered.

Product availability may change without notice.

Certain products may be subject to geographical restrictions, shipping limitations, or specific conditions displayed on the relevant product page.

We reserve the right to discontinue products or limit purchase quantities where reasonably necessary.

SECTION 4 — PRICING AND PAYMENT

All product prices are displayed in the currency indicated on our website or at checkout.

Any applicable taxes, shipping charges, and additional mandatory fees will be disclosed before the customer confirms an order, as required by applicable law.

Payments are processed through the payment methods available at checkout.

Payment processing may be handled by authorised third-party payment service providers.

NUTRIAI LTD does not guarantee that every payment transaction will be approved.

We reserve the right to correct genuine pricing errors. Where an error affects an order, we will contact the customer and provide appropriate options in accordance with applicable law.

SECTION 5 — ORDER ACCEPTANCE AND CONFIRMATION

After placing an order, customers may receive an automated acknowledgement by email.

An order acknowledgement does not necessarily constitute acceptance of the order.

A contract is formed when we expressly accept the order, normally through a dispatch confirmation for physical goods or confirmation that digital content is ready for delivery, unless a different acceptance point is clearly specified during checkout.

We may reject an order before acceptance for legitimate reasons, including product unavailability, payment failure, or suspected fraud.

If payment has already been collected for an order we do not accept, we will arrange a refund.

SECTION 6 — SHIPPING AND DELIVERY OF PHYSICAL PRODUCTS

Physical products are shipped to the delivery address provided by the customer during checkout.

Shipping costs, available delivery methods, and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will comply with our legal obligations concerning delivery.

For UK consumer purchases, unless otherwise agreed, goods must generally be delivered without undue delay and within 30 days of the contract being formed.

Where goods are not delivered within the legally required period, customers may have the right to cancel and obtain a refund.

Risk of loss or damage generally passes to a consumer when the goods come into their physical possession or that of a person they identify to receive them, subject to applicable law.

Customers should provide accurate delivery details and contact us promptly if a delivery problem occurs.

SECTION 7 — DIGITAL PRODUCT DELIVERY

Digital products are generally supplied electronically after successful payment and order acceptance.

Delivery methods may include:

Customers are responsible for providing accurate contact information and ensuring their devices meet any clearly disclosed technical requirements.

If a purchased digital product is inaccessible, defective, or not supplied as described, customers should contact our support team.

We will provide applicable remedies in accordance with consumer protection laws.

SECTION 8 — RETURNS, REFUNDS AND CANCELLATIONS

Our Refund and Return Policy provides additional information about cancellations, returns, and refund procedures.

Physical Products

Eligible consumers purchasing goods online may have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

Where this right applies, customers must notify us of their decision to cancel within the statutory cancellation period.

Customers generally have a further 14 days to return the goods after notifying us of cancellation.

Refunds will be processed within the legally required period, including applicable standard delivery charges where required.

We may withhold reimbursement until returned goods are received or evidence of their return is provided, where permitted by law.

Return shipping costs and any lawful deductions for diminished value will be handled in accordance with the information provided before purchase and applicable law.

Certain products may be exempt from cancellation rights, including qualifying personalised products and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions apply only where legally permitted.

Digital Products

Digital content may be delivered immediately after purchase.

For UK consumers, the statutory 14-day cancellation right for digital content not supplied on a tangible medium may be lost once supply begins, provided the customer has given the legally required express consent and acknowledgement.

Where these requirements have not been met, applicable cancellation rights remain available.

Digital products that are faulty, not as described, or otherwise fail to meet statutory requirements remain subject to applicable consumer remedies.

Nothing in our refund policies excludes or restricts mandatory consumer rights.

SECTION 9 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

Customers agree to provide current, complete, and accurate billing, payment, and contact information.

Customers must ensure that the details submitted during checkout are correct.

We may contact customers to verify information where reasonably necessary to complete an order or prevent fraudulent transactions.

We reserve the right to cancel orders where payment information is invalid or fraudulent.

SECTION 10 — INTELLECTUAL PROPERTY

All original website content, designs, graphics, text, digital products, logos, and other intellectual property are owned by NUTRIAI LTD or used under appropriate licences.

Purchasing a digital product grants the customer a limited, non-exclusive, non-transferable licence for personal use unless otherwise expressly stated.

Customers may not reproduce, distribute, resell, publish, or commercially exploit protected digital content without written authorisation.

Physical product purchases do not transfer intellectual property rights associated with product branding, designs, or content.

SECTION 11 — EDUCATIONAL AND INFORMATIONAL CONTENT

Certain digital products may contain educational, personal development, wellness, or relationship-related information.

Such materials are provided for general educational and informational purposes only.

They do not constitute professional medical, psychological, legal, or financial advice.

Customers should seek appropriate professional guidance where their individual circumstances require it.

We do not guarantee specific personal, financial, health, or other outcomes from using educational materials.

Nothing in this section limits statutory rights relating to the quality or description of purchased products.

SECTION 12 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use external services, including payment processors, shipping providers, and digital delivery platforms.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independently operated third-party websites or services outside our control.

However, the use of third-party providers does not remove NUTRIAI LTD's legal responsibilities to customers.

SECTION 13 — PERSONAL INFORMATION AND PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Information may be collected and processed to fulfil orders, provide customer support, process payments, deliver products, prevent fraud, and operate our business.

Where applicable, customers have rights concerning access to, correction of, deletion of, and other processing of their personal data.

For further details, please consult our Privacy Policy available on the website.

SECTION 14 — USER COMMENTS AND FEEDBACK

Customers may submit reviews, feedback, or other content through our website.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable laws or the rights of others.

You grant NUTRIAI LTD a non-exclusive licence to display and use submitted reviews or feedback for legitimate website and business purposes, subject to applicable law and privacy rights.

We reserve the right to remove unlawful, misleading, abusive, or otherwise inappropriate submissions.

We do not guarantee that every customer submission will be published.

SECTION 15 — PROHIBITED ACTIVITIES

Users must not:

  1. Engage in fraudulent or unlawful transactions.

  2. Attempt unauthorised access to website systems.

  3. Distribute viruses, malware, or harmful code.

  4. Misuse another person's personal information.

  5. Infringe intellectual property rights.

  6. Submit deliberately false or misleading information.

  7. Interfere with website security or functionality.

  8. Use automated systems to abuse or disrupt our services.

We may take reasonable steps to prevent prohibited activities, including restricting website access.

SECTION 16 — DISCLAIMER OF WARRANTIES

We aim to maintain a reliable, secure, and functional website.

However, we cannot guarantee that website access will always be uninterrupted or error-free.

Website services may occasionally be unavailable due to maintenance, technical problems, or circumstances outside our reasonable control.

Nothing in these Terms excludes statutory guarantees or rights relating to the quality, fitness for purpose, or description of goods and digital content.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NUTRIAI LTD is not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability for:

For consumers, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

SECTION 18 — INDEMNIFICATION

Where permitted by applicable law, business users agree to indemnify NUTRIAI LTD against reasonable losses and expenses arising from their unlawful use of the website or material breach of these Terms.

This provision does not impose an unfair or disproportionate indemnity obligation on consumers or restrict their statutory rights.

SECTION 19 — TERMINATION

These Terms remain applicable while customers use our website or services.

Customers may stop using the website at any time.

We may suspend or terminate access where reasonably necessary due to security concerns, unlawful conduct, or material violations of these Terms.

Termination does not affect rights or obligations that arose before termination, including outstanding orders, refunds, or statutory consumer rights.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as ineffective to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with applicable policies and information incorporated into the purchase contract, form the agreement between NUTRIAI LTD and the customer concerning use of the website and relevant purchases.

Nothing in this section excludes information or representations that cannot lawfully be excluded or restricts mandatory consumer rights.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protection laws that may apply in the customer's country of residence.

Consumers retain any rights they have under applicable mandatory local laws, including rights concerning jurisdiction and legal proceedings.

Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable law.

SECTION 23 — CHANGES TO TERMS OF SERVICE

NUTRIAI LTD may update these Terms periodically to reflect changes in business operations, legal requirements, or website functionality.

Updated Terms will be published on this page with a revised effective date.

Changes will not retroactively remove contractual or statutory rights arising from purchases made before the changes took effect.

Where legally required, we will provide additional notice or obtain consent before changes become effective.

SECTION 24 — CONTACT INFORMATION

For questions about these Terms of Service, orders, refunds, digital downloads, or other customer service matters, please contact:

NUTRIAI LTD

Company Registration Number: 16830207

Registered Office:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Website: https://nutriailtd.store

Customer Support Email: admin@nutriailtd.store

NUTRIAI LTD is a private limited company registered in England and Wales.